Privacy Policy

Who we are

Welcome to WELLpak, a valued member of the Pluspak Pty Ltd group and a reputable provider in the medical consumables industry. We understand the critical importance of privacy and are dedicated to safeguarding your personal information. This Privacy Policy serves to underscore our commitment to protecting the privacy of our customers and stakeholders.

Personal information collection

At WELLpak, we may collect fundamental personal details during our interactions with you, including your name, position, company, address, contact number, and email address. Additionally, we maintain records of your interactions with our sales and customer service representatives. Specific information relevant to the goods or services you seek may also be gathered.

We aim to transparently communicate the purpose behind collecting personal information and the implications of not providing it at the time of collection. Furthermore, we pledge to disclose any third parties with whom we may share this information (see “Information Disclosure” below).

Information disclosure

The personal information collected by WELLpak is utilized for the purposes outlined in this Privacy Policy, any disclosed purposes during collection, or related objectives. Typically, we disclose or use your personal information in the following circumstances:

  • To fulfill your requests for products or services or to address inquiries.
  • To engage third parties under agreements to aid in providing requested products or services, such as marketing services or mail-outs.
  • For direct marketing purposes regarding products or services. Should we engage in such communication without prior consent, you will have the option to decline further marketing communications (refer to “Opting Out” below).
  • In instances where legally permissible.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Opting Out

If WELLpak contacts you for direct marketing purposes without prior consent, we offer you the opportunity to opt out of receiving further marketing communications.

Maintaining information quality

Ensuring the accuracy, completeness, and currency of the information we collect, use, and disclose is a priority for WELLpak. We undertake reasonable measures to dispose of or permanently de-identify personal information when it is no longer necessary for its initial purpose or related objectives.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Security Measures

WELLpak is deeply committed to protecting your privacy and employs reasonable measures to safeguard the information we collect from loss, misuse, unauthorized access, modification, and disclosure. Despite our proactive security measures, it’s important to note that the internet may not always provide a secure means of transmitting information. Consequently, WELLpak cannot assume responsibility for the security of information transmitted to or received from us over the internet or any unauthorized access or use of said information.

Thank you for entrusting WELLpak with your personal information. Should you have any inquiries or concerns regarding our Privacy Policy, please feel free to reach out to us. Your privacy is of utmost importance to us, and we are here to address any questions or issues you may have.

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