Payment Terms

For key customers with significant annual spend (ie, greater than $500k per annum), all invoices issued by Pluspak will be subject to net 30 days End of Month (EOM) payment terms.  This means that payment is due within 30 days from the end of the month in which the invoice was issued.  Customers with less than $500k annual spend may have shorter payment terms.

Extended Terms

Extended payment terms beyond the standard net 30 days EOM may be considered on a case-by-case basis.  Customers wishing to negotiate extended payment terms must contact our Accounts Receivable department and enter into a formal agreement.  Extended terms will be determined based on creditworthiness and other relevant factors.

Payment Methods

Effective January 1, 2024, Pluspak will no longer accept payments made by cheque.  Customers are encouraged to utilize alternative payment methods, such as electronic funds transfer (EFT), wire transfer, credit card or other methods.  Note:  any payments via credit card will attract a 1.5% surcharge in addition to the invoice amount payable.

Credit Evaluation

New customers and customers seeking extended payment terms or credit accounts will be subject to a credit check and credit application (Pluspak Application for Credit form).

Based on the credit evaluation, Pluspak reserves the right to set credit limits for each customer. Credit limits may be adjusted periodically, depending on payment history and creditworthiness.

Payment Procedures

Customers are expected to make payments in accordance with the agreed-upon payment terms.  Late payments may result in the imposition of late fees, a review of credit terms or being placed ‘on hold’ until outstanding balances are paid in full.

If a customer believes there is an error or discrepancy in an invoice, they must notify Pluspak in writing within 10 days of receiving the invoice.  Failure to report discrepancies within this timeframe may affect the resolution process.

Late Payments

Late payments may be subject to late fees, which will be applied in accordance with the terms specified in the invoice.

Credit Hold

Failure to make timely payments may result in the placement of the customer’s account on credit hold. This means that no further goods or services will be provided until the outstanding balance is settled.

Changes to Payment Terms

Pluspak reserves the right to change payment terms and policies with prior notice to customers. Any changes will be communicated in writing to affected customers.

Direct Containers / Custom Orders

Pluspak customers who order full shipping containers to be delivered direct to their sites and/or product orders with bespoke printing are required to lodge a 40% upfront payment with their order.  The 60% balance of invoices under these circumstances is required to be paid 30 days from receipt of the goods.

Contact Information

For inquiries, credit applications, or any concerns related to our Company Credit & Payment Policy, please contact us via the following email address:  accounts.payable@pluspak.com.au